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FAQ

ANSWERS TO YOUR MOST COMMON QUESTIONS


HOW LONG WILL IT TAKE TO GET MY ORDER ?

O2 Supply Company has a large inventory of machines, parts and supplies. Some items are drop shipped from the manufacturer directly to the customer. This includes mig guns, tips , nozzles, parts and more. Most machines take 3-6 days to be delivered. Some items and machines may be back-ordered and take longer to receive. 

WHAT IF MY ORDER IS DAMAGED?
If you receive a damaged item, you must make a note on the receipt and notify the shipping company & O2 Supply Company within 24 hours for external damage and within 2 days for internal damage. ALL CLAIMS AFTER 2 DAYS WILL BE REFUSED.

WHAT DO I DO IF MY WELDING MACHINE NEEDS REPAIR ?
O2 Supply Company can help you find a phone number to the manufacturer so you can find a local authorized repair facility near you.

CAN I FINANCE MY PURCHASE THRU O2 Supply COMPANY ?
Yes , O2 Supply Company can supply you with the name of a Leasing agency to help you finance your equipment needs.

WHAT IS YOUR RETURN POLICY ?
All sales final.

DO YOU CARRY OTHER BRANDS ?
We carry others like Profax, C.K Systematics and many more . Please feel free to contact us for more information.

DO YOU SELL CYLINDERS ? 
Yes , we sell 20, 40, 60 and 80 cu ft cylinders in new and used. When you go to a gas distributor for one of these sizes they exchange that cylinder so it is not always better to buy these as new. We also sell acetylene in 10, 40 and 75 cu ft. These are new as we cannot ship used acetylene as there is residue in them and UPS and Fedex will not carry them. We can supply larger cylinders and cylinders with your name on the neck ring if requested so you dont have to rent cylinders again. Please check with your local refiller if they will fill up any size and what proof of ownership is required.

ARE THERE DISCOUNTS FOR SCHOOLS AND COLLEGES ?
Yes, Miller, Hobart, Jackson offer discounts to schools and chartered non-profit educational institutions. Please call us for more details.

DO YOU HAVE A LIVE PERSON TO TALK TO ? 
Yes , you can call Mon - Fri 8-5 EST and Sat 9-12 . Nationwide 800-783-3073 or 301-870-3252. Fax quote can be sent to 301-934-3057

CAN I BUY PARTS FROM YOU ?
Yes , we carry parts for Wisconsin, Continental, Onan, Briggs and Stratton, Kohler, Honda,Perkins, Deutz, Wisconsin Robin, C.K Systematics, Profax, Miller, Hobart, Lincoln, Solar, Century, Victor, Western, Bernard, Arcair, K & K, Jackson, Optrel, Huntsman.

IS THERE A MINIMUM ORDER?
Yes the minimum order is $ 25.00.

IF I ORDER A MACHINE OR PARTS HOW CAN I TELL WHEN IT WILL ARRIVE ?
Request tracking number by email only.

IS MY CREDIT CARD INFORMATION SECURE ?
We do not sell or distribute and confidential consumer information to any third party for any reason. Our web site used a secure server for your protection. Orders are shipped to your credit card billing address for your protection. All credit card transactions must include the V-Code for verification . If it is missing we will call to verify the number before the nerchandise is shipped.

DO I PAY SALES TAX ?
Sales tax is only collected if the item is sold and or shipped in Maryland. 

We are open Mon- Fri 8-5 EST

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